P5 Explain How Employee Performance Is Measured And Managed

P5 – explain how employee performance is measured and managed Describe these 3 methods of measuring performance 1. Performance indicators – performance indicators outline what an employee does right for example if they receive a 10/10 positive feedback from who they serve and zero defects. 2. Goal theory – this is a method of motivation in which someone is given a goal to work towards to so their work output will increase. 3. SMART targets - choose at 3 from this list - Sales targets – this is a figure that an employee must work towards and they can see if they are meeting it. Is comparable to other months/years Waiting times – If a customer has to wait less than this will mean that productivity within the business is getting†¦show more content†¦He wonders if you have any suggestions for how he can manage this expansion utilising the well trained team that he has at his successful first store. Describe these methods of managing performance how Jack could use them: -Delegating authority andShow MoreRelatedunit 16958 Words   |  4 PagesIn order to achieve this, staff will have to be properly selected, trained and managed. Managers have to understand how to motivate employees and win their commitment to the organisation. By the end of this unit you must know the factors involved in human resource planning, how organisation motivate employees, how organisation gain employees co-operation and understand the importance of managing employee performance at work. 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